Our promise
Every service shows its expected turnaround on its product page, for example about 4 business days for PBN posts. If we fail to deliver your order on time, you get a 100% refund.
When you get a full refund
- We miss the deadline. The turnaround starts when your payment is confirmed and we have all the details we need, and it pauses while we're waiting for information from you.
- We decline or cancel your order, for example because your website isn't one we can work with.
- You cancel before we start. Contact us as soon as possible. If work hasn't started yet, we cancel the order and refund it in full.
If an order has several parts (for example 50 PBN posts) and we can only deliver some of them on time, we refund the part we didn't deliver.
When refunds aren't available
- Delivered and accepted work. An order counts as accepted when you mark it complete in your dashboard, or automatically once 7 days pass after delivery without a revision request.
- Delays caused by missing or incorrect details from you, or by changes you ask for after work has started.
- Ranking changes after delivery. Search engines decide rankings themselves, so we can't refund based on how rankings move.
- Blockchain network fees, and payments sent to the wrong address or network.
Not happy with a delivery?
Ask for a revision first. Open the order in your dashboard, choose to request a revision and tell us what needs fixing, and we'll put it right. If we can't, contact us and we'll work out a fair solution together.
How refunds are paid
- To your account wallet (default). The refund is added to your wallet balance and can be used straight away for any service on the site.
- Back to you in crypto, by arrangement. If you'd rather have crypto back, say so when you ask for the refund. We send the US dollar value of the refund in a cryptocurrency and network we agree on, to a wallet address you give us. The network fee for sending it may be deducted.
How to request a refund
Message us from the order page in your dashboard, or contact us on Telegram or by email at [email protected] with your order number. We'll confirm whether the order qualifies and how you'd like to receive the refund.
This policy is part of our Terms of Service.